Small Business Workforce Academy

Big-company learning, built for small business.

Every successful business begins with an idea, but it grows through people.

Employees welcome customers, solve problems, protect your reputation and turn your vision into daily results. Yet many small businesses cannot afford an internal learning and development department. Owners are often managing operations, customers, finances and employees at the same time. Training becomes something they hope to do later—even when their workforce needs it now.

The Small Business Workforce Academy was created to change this.

We give small businesses an affordable and practical way to train employees, develop managers and build stronger workplace cultures. Through one annual organizational membership, your team can access self-paced digital programs designed around the real challenges of today’s workplace.

Our programs help employees communicate effectively, serve customers with confidence, manage conflict, use artificial intelligence responsibly and work with greater professionalism. We also help first-time supervisors and experienced managers strengthen their leadership, coaching, project management and team-development skills.

Practical learning for the modern workplace

The Academy offers programs in:

• Workplace Ethics and Professional Conduct
• Effective Workplace Communication
• Emotional Intelligence
• Customer Service Excellence
• Conflict Resolution
• Cultural Competences in Business
• Time and Productivity Management
• AI Fluency for Employees
• Cybersecurity Awareness
• First-Time Manager Essentials
• Creative and Adaptive Leadership
• Coaching and Performance Feedback
• Project Management
• Design Thinking and Innovation
• Risk Management
• Life Design

Your Workforce Development Partner

CCEI does more than provide access to online courses. We become your workforce-development partner by helping you:

• Organize employee learning and development
• Select relevant programs and learning pathways
• Monitor employee participation and progress
• Recognize achievement through digital certificates
• Strengthen communication, leadership and customer service
• Prepare employees for AI and the changing workplace

Participating businesses also receive access to the private Small Business Learning Community.

The Academy is designed specifically for small businesses and offers:

• 100% online and self-paced learning
• 24/7 access from any location
• Access by computer, tablet or mobile device
• Practical programs for employees, supervisors and managers
• Structured learning pathways